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Policies and Procedures

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Policies and Procedures

TIC has several policies and procedures in place to maintain its transparency and provide students with as much information as possible about its courses and its business. Please consult the below policies if you believe there is something relevant to you.

Please click the links below to view TIC’s policy documents.

Complaints and Appeals Policy

Complaints Form

Appeals Form

Student Support and Progression Policy

Access and Equity Policy

Code of Conduct Policy and Procedure

Fees, Charges and Refund Policy

Privacy and Personal Information Policy

Recognition Policy and Procedure

Training and Assessment Policy and Procedure

NCVER Privacy Notice

Consumer Protection Policy - Smart and Skilled

Supporting the Australian Rail industry since 2000